AEROHAWK guarantees that subject to the following conditions, refund and exchange can be requested within 7 working days (the actual date may vary according to local laws and regulations) of the purchase date (subject to actual date the product was received). Please contact AEROHAWK or an authorized dealer of AEROHAWK that you purchased from for more details of the services:
- Returns must be initiated within 7 days of the date you received the product.
- Products must be unused, and returned in their original packaging with all included accessories.
- All returns must be accompanied by a proof of purchase. This can be an order confirmation email that includes the order number.
- You are responsible for paying the return shipping cost.
- Refunds are issued within one business day once the item is received and inspected, and will be issued based upon the original payment method.
- Orders cancelled or modified during shipment cannot be altered. You can initiate a return once you have received the product.
- Only items that have been purchased directly from AeroHawk can be returned to AeroHawk. AeroHawk products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
1. Exchange can be requested under one of the following conditions:
Product has sustained damage in transit, which was found when being unpacked and checked with the presence of the courier.
Misrepresentation of the product purchased based on original description of the product.
2. Refund can be requested under one of the following conditions:
When not being used, manufacturing defect of the product was found within 7 working days since of receipt.
Product has been exchanged once but still has manufacturing defect.
3. Refund and/or Exchange can’t be requested under one of the following conditions:
Customer did not immediately report damage sustained in transit of the product.
Damage caused by external factors, including but not limited to: fire, flood, high wind strength and lightning strike.
Product held no manufacturing defects after testing made by AEROHAWK Technical Support.
Refund or exchange is requested after 7 working days (the actual date may vary according to local laws and regulations) of purchase (since the actual date the product received).
Product sent in for refund or exchange not including all original accessories, attachments and packaging, or with damage on any part of the product.
Legal proof-of-purchase or receipts are unable to be provided, or have been forged or tampered.
Crash or burning caused by non-manufacturing defects, as well as any damage caused by unauthorized modification, entry of foreign body (water, oil, sand, etc.), improper installation or operation.
Labels, Serial Numbers, waterproof mark, false proof mark, etc. show signs of tampering or altering.